Thank you for shopping at Mix and Match, while our goal is for every customer to love their purchases, we understand that isn’t always the case. If you are unhappy with your online purchase, please read our RETURNS & REFUNDS policy below to make sure that your items are eligible for return and for further instructions
You have 14 days from the receipt of your order to return or exchange products.Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.
Online Return/Exchange Process steps:
Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.
You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.In accordance with global industry standards, we are unable to accept returns or exchanges of products which are personalized to your order.
In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.
Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.Any refunds given by us in relation to returns/exchanges will be made as follows.
|Country / Payment Method||Cash on Delivery||Credit/Debit/Meeza Card|
|Egypt||Bank transfer only to the buyer’s official bank account||Same Card charged during the purchase process|
|Saudi Arabia||Not Available||Same Card charged during the purchase process|
|Kuwait||Not Available||Same Card charged during the purchase process|
|Other Countries||Not Available||Same Card charged during the purchase process|
If you wish to cancel your order, you may do so within one hour of having placed it.If you paid by credit card or debit card and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures. Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.