Shipping policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Delta co. for textile industries to import the goods on his behalf. The consignee will pay the taxes & duties in addition to the purchase price of the goods.
The website mixandmatcheg.com owned by Delta co. for textile industries will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Documents & Personal information

In complaisance with recent changes to international shipping regulations, shipping providers are now required to submit a photographic copy of the customer’s ID for all international orders for the package(s) to pass customs.
Please note that any personal information shared with us is confidential and is ONLY used for the purpose of processing and managing your order.

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic may take up to 2 business days and international orders may take up to 3 business days (excluding Fridays, Saturdays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 3 business days to process. This is just an estimate and doesn't include weekends or holidays.

SHIPPING RATES & TIMELINES

The estimated timelines for rates, shipping, and final delivery are:

• Domestic shipping: 120 EGP flat shipping rate for all orders
• Domestic Cash on Delivery payment: please note that the Cash on Delivery payment option is available only for domestic shipments (Egypt) and is limited to a maximum of 10,000 EGP per order, we offer alternative payment options through debit/credit cards that you can use in case your order amount is higher than the mentioned value
• International shipping: Shipping cost is based on order weight; shipping cost estimation will be available at checkout pages excluding the taxes & duties which will be paid by the buyer according to shipping from/shipped to the country's taxes & duties

Please note that domestic shipping orders may take 2-5 business days and international shipping orders may take 5-9 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the final destination of the order.
When your order has been shipped, you will receive an email with tracking information. Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from Delta co. for textile industries, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier's rules & regulations).
Delta co. for textile industries does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT-OF-STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our rights, Delta co. for textile industries reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided
Additionally, Delta co. for textile industries reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “service misusing”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
or
• Potential fraudulent or criminal activity.

Similarly, Delta co. for textile industries reserves the right to limit, refuse, and/or reject any customer or entity, due to similar actions as noted above.